Yousef

Summary

I’m an Application Support & Integration Engineer with hands-on experience in FinTech systems such as MyFawry, ensuring the reliability and performance of large-scale applications serving millions of users.

Previously, I worked at Huawei EGY TAC, where I gained strong experience in telecom-grade platforms, Linux environments, and databases — building the foundation for my current technical depth.

I’m passionate about backend development, system integration, and DevOps. My daily work revolves around solving complex technical problems, optimizing performance, and ensuring smooth production operations under pressure.

Currently, I’m advancing my skills in Java, Spring Boot, APIs, Docker, and Cloud technologies, aiming to grow into a Software Development Engineer capable of building scalable, high-impact systems.

Years of Experience

Graduation Year

2023

Age

Title

Application Support and integration engineer

Military Status

Exempt

Work Experience

Huawei

ETAC Application & Software Support Engineer

September 2023 - August 2025

Act as ETAC CSE 'L1' for supporting and solving the customer technical issues and ITRs cases for Huawei CBS, OCS, UVC, EVC Applications and some other secondary products like 12000, UVC, EVC, USAU, RBI, LBI and mediation. Provide high quality support, achieve the target of represent office and customer satisfaction for products CBS, OCS, UVC, EVC, Mediation, PRM, Provisioning and 12000 Applications. Responsible for collecting information for customer issues remotely for Huawei module CBS, OCS, UVC and 12000 Modules. Responsible for implementing solutions for customer issues remotely for CBS, OCS, UVC and 12000 Modules.

Fawry

Application Support & Integration Engineer

August 2025 - Now

As an Application Support & Integration Engineer at Fawry, I provide technical expertise across FinTech platforms including MyFawry . My role involves ensuring the stability, performance, and integration of mission-critical applications serving millions of users.

Key Responsibilities:

Deploy, configure, and maintain backend applications across testing and production environments.

Perform root cause analysis and resolve incidents under strict SLAs, minimizing service downtime.

Execute and validate database scripts, data extracts, and performance optimizations.

Collaborate with development, network, and database teams to deliver seamless integrations and support during UAT and production.

Monitor system health, logs, and alerts to proactively prevent incidents.

Manage high-severity issues requiring immediate technical attention and cross-team coordination.

Work with on-premise and cloud-based environments under Linux.

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