Kevin Wu

18 years of experience in China/Oversea project management , (BPO, RPO, self-operated), including (call center, online, email, overseas e-commerce, IT, user operation, etc.)

10 years of experience in banking (Citibank) customer service center management (Banking, credit card, telemarketing, loan, online banking, etc.)

Familiar at 0-1 project construction, customer service center management, staff management, SOP building and optimization, data analysis, quality monitoring, etc.

Goal orientation, project delivery and resource optimization and integration, internal and external public relations crisis management, risk control management

Voice of customer (VOC) customer service system management and user experience framework establishment