An Encouraged, Motivated and Responsible team player pursuing an attractive and a challenging position that can successfully link my study experience to work requirement, wants to give my best performance in your reputable organization, bringing strong knowledge and ability to utilize this knowledge in meeting deadlines. My main objective is to be a key person in my business environment.
Birthdate
22/11/1998
Nationality
Egyptian
Marital status
Single
April 2021 - Now
Responsible for providing exceptional service to guests, Implementing plans to improve customer satisfaction, assisting with guests’ queries, Resolving complaints effectively, and sharing tips with the team to enhance customer service.
Responsible for handling the arrival and departure of guests, Acting as a communication hub between guests and team members, Informing guests about updates of services, and providing reports to manager on the activities.
Responsible for reviewing arrival lists to welcome guests, Attending to special guests (e.g. VIPs) and answer their inquiries, and Helping prepare welcome folders with collateral (e.g. room service menus, area descriptions), and Providing information about amenities, area and venues and promote services.
Responsible for Anticipating guest needs and build rapport with customers, Offering assistance with certain tasks (e.g. confirming travel arrangements, taking messages), Addressing customer complaints and escalating to manager when needed, Recording information in the logbook daily, and Ensuring compliance with health and quality standards.
January 2018 - December 2019
Managing and administering the activities that are performed in social
media communities like Facebook, Instagram, Twitter, etc.
January 2018 - December 2019
Communicate with customers over the phone and computer with positive
solutions.
Very Good Communication and Interpersonal skills with high teamwork orientation. Excellent in Time Management, Organizing and Planning skills. Work under pressure with good ability to learn new
2020 - 2023