Abdelrahman Ahmed Ibrahim Ibrahim

Grade: Very good

1. Work with some applications such as Source of Fund, Mohassel , Loan origination, Ezagel , Super fawry , Vodafone and Zoho Ticket system.
2. Transfer loans between accounts/products.
3. Creation of the cash out vouchers and sending SMS with OTP to the customers.
4. Create and activate new loans via SOF.
5. Sending user creation requests to I-Score.
6. Applying manual financial actions regarding settlements, correction actions system.
7. Deactivation for the wrong vouchers .
8. Reverse the transaction amounts that were paid to incorrect BTCs or incorrect accounts on SOF.

I played a pivotal role in driving revenue growth and fostering customer relationship , My responsibilities included :

1. Developing and implementing sales strategies to meet and exceed the delivery of specialist products and bespoke and tailored solutions to customers .
2. Implementing effective sales processes resulting in increased efficiency.
3. Developing and maintaining strong relationships with key customers.
4. Work with cross-functional teams to ensure seamless operations.
5. Delivering consistent revenue growth through strategic planning and execution.
6. This experience has provided me with a comprehensive skill set in sales, team leadership and strategic planning.
7. strategic planning to contribute to the overall success of Master Bed Company.

1. Assisted customers with enquiries and resolved issues in a timely and professional manner
2. Delivered exceptional service to ensure customer satisfaction
3. Managed a high volume of incoming calls and emails
4. Utilised strong communication and problem solving skills to meet customer needs

Working on the RPA project with FGS, an expert in delivering digital transformation and intelligent automation solutions to businesses across a range of sectors.

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