Residence
Cairo , EGYPT
Military status
Completed
Personal Information
Education
Bachelor of laws , Ain shams university
2021 - 2025
Work Experience
Arral Development
Opreation specialist at Artal Development
August 2024 - Now
- Entered complete customer data into the system for both direct and indirect clients.
- Verified client documents in coordination with the sales team to ensure accuracy and completeness.
- Confirmed payment methods and schedules with the finance team for all clients.
- Ensured smooth operational workflow between sales, finance, and operations for accurate client processing.
- Reviewed client files and reported findings to the manager for further validation.
Artal Development
Telesales agent at Artal Development
January 2024 - July 2024
- Assisted potential customers in identifying suitable apartments by providing detailed information about real estate projects
- Scheduled client appointments and coordinated meetings with the sales team.
- Followed up with senior sales representatives to support deal closure and complete sales procedures.
Go partners
Administrative coordinator at Orange DSL
April 2021 - December 2023
- Handled system and administrative issues reported by customer service agents.
- Managed service requests related to employee–customer interaction issues.
- Reviewed customer complaints including bad attitude, misinformation, compensation cases, and incorrect actions.
- Coordinated with responsible teams to resolve issues when customers were not satisfied.
- Followed up directly with customers to ensure resolution and service satisfaction.
Languages
Arabic:
Mother Tongue
English:
Very Good
Skills
Issue investigation and problem-solving
Workflow coordination between departments
Appointment scheduling & lead coordination
Documentation & reporting
Customer relationship management (CRM)
Communication and stakeholder management
Advanced M&S office
Customer orientation, Time management