Personal Information

Residence

Cairo , EGYPT

Military status

Completed

Education

Bachelor of laws , Ain shams university

2021 - 2025

Work Experience

Arral Development

Opreation specialist at Artal Development

August 2024 - Now

  • Entered complete customer data into the system for both direct and indirect clients.
  • Verified client documents in coordination with the sales team to ensure accuracy and completeness.
  • Confirmed payment methods and schedules with the finance team for all clients.
  • Ensured smooth operational workflow between sales, finance, and operations for accurate client processing.
  • Reviewed client files and reported findings to the manager for further validation.

Artal Development

Telesales agent at Artal Development

January 2024 - July 2024

  • Assisted potential customers in identifying suitable apartments by providing detailed information about real estate projects
  • Scheduled client appointments and coordinated meetings with the sales team.
  • Followed up with senior sales representatives to support deal closure and complete sales procedures.

Go partners

Administrative coordinator at Orange DSL

April 2021 - December 2023

  • Handled system and administrative issues reported by customer service agents.
  • Managed service requests related to employee–customer interaction issues.
  • Reviewed customer complaints including bad attitude, misinformation, compensation cases, and incorrect actions.
  • Coordinated with responsible teams to resolve issues when customers were not satisfied.
  • Followed up directly with customers to ensure resolution and service satisfaction.

Languages

Language

Arabic

Mother Tongue

Language

English

Very Good

Skills

  • Issue investigation and problem-solving

    Workflow coordination between departments

    Appointment scheduling & lead coordination

    Documentation & reporting

    Customer relationship management (CRM)

    Communication and stakeholder management

    Advanced M&S office

    Customer orientation, Time management