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Summary

Customer Service Agent with 4+ years of experience delivering exceptional support across multiple channels. Proven track record of resolving issues efficiently and boosting customer satisfaction. Skilled in communication, empathy, and problem-solving. Committed to exceeding customer expectations

Residence

Portsudan

Years of Experience

4 years

Graduation Year

2019

Age

25

Title

Sudan - portsudan - shager

Marital status

Single

Birthdate

2000/07/14

Graduated From

Kordofan academy

Nationality

Sudanese

Gender

Male

Work Experience

Serco middle east

Customer service agent

July 2022 - July 2025

Customer Service Agent with 3+ years of experience delivering exceptional support across multiple channels. Proven track record of resolving issues efficiently and boosting customer satisfaction. Skilled in communication, empathy, and problem-solving. Committed to exceeding customer expectations

Protxs

CCTV operator

January 2021 - May 2022

Projects

Dubai airport

Customer services agent

July 2022 - July 2025

I worked as customer service agent in Dubai airport from 2022 up to 2025 it was nice experience

Damc

CCTV operator

January 2021 - June 2022

Skills

  • Skills

    Effective Communication

    Active Listening

    Problem-Solving

    Time Management

    Teamwork

Education

Kordofan academy centre

English language - Excellent

2017 - 2020

Altojar secondary school

Sudanese certificate

2014 - 2017

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Professional

Courses and Certificates

Computer science

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