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Summary

I am a highly experienced customer service with over 13 years in the industry. I have successfully implemented various customer service initiatives that have resulted in increased satisfaction levels and repeat business. My interpersonal skills are excellent, allowing me to build strong relationships with customers and employees alike. I am able to effectively resolve conflict and manage difficult situations. I am also an expert at managing process improvement projects, ensuring that changes are made efficiently and effectively.

Nationality

Egyptian

Age

43

Residence

Employment Visa

Graduation Year

2001

Title

MR

Marital status

Married

Birthdate

01/07/1980

Gender

Male

Work Experience

Emaar Malls(Dubai Hills Mall)

Customer Service

February 2022 - Now

  • Establish continuous improvement procedures to increase efficiency, improve the processes and policies
  • Perform analysis on service trends, service cost, benchmarks to identify areas to create new services or drive process improvements
  • Work closely with the Knowledge Management and Customer Systems teams to enhance our tools and systems for providing customer support
  • Create high-quality work environment with strong motivation to perform high level in work environment
  • Provides and give feedback about the difficult situation
  • suggest about what training we need to provide

Emaar Malls (Dubai Mall)

Customer Service

September 2017 - February 2022

  • Manage and develop customer relationship to proactively develop excellent levels of customer service.
  • Demonstrated process orientation – understand how processes work, drive continuous process improvement and implementation.
  • Responsible for communicate with the team and management .
  • Capture customer feedback to customer related improvement initiatives.
  • Help our department to reach to KPI’s by support achievement of business goals and objectives.
  • Support Leadership Impact in coaching, development, influencing.
  • Responsible for the resolution of any issues from customers.

Skills

  • communicate ,Leading, Organize ,difficult Customer,

    Excellent communication skills

    Excellent leadership

    Strong organizational

    Able to use appropriate words and tone when dealing with difficult customers.

Education

AL Zigzag University

Mathematics - good

1997 - 2001

in Basic Education

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Professional

Language

French: 

Upper-Intermediate

Courses and Certificates

Interacting and communication

2012

Interacting and communication with Children/Maintaining Harmony in a multi-Cultural Environment/Return to Basic-Customer Service/Strengthen in the Bond-Customer Service

Guest Courtesy

2014

Handling Complaints

2015

The International Customer Service Standard

2017

Achievements

Customer Choice Award

2023

appreciation

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