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Summary

Senior Account Manager with experience in Fawry and e& , backed by a strong customer service background at Orange. Skilled in managing key accounts, driving sales growth, and delivering tailored solutions that enhance customer satisfaction and business performance.

Birthdate

01/06/1998

Military status

Completed

Residence

14 Mustafa Ibrahim Al Matariya, Cairo, Egypt.

Work Experience

FAWRY

Senior Corporate Sales Account Manager

June 2025 - Now

  • Providing a wide range of services including Payroll (Yellow Card), E-commerce, HR Systems, and POS solutions.
  • Building and maintaining strong client relationships while understanding business needs.
  • Supporting companies with tailored solutions to improve efficiency and digital transformation.

e& EGYPT

Corporate Sales Account Manager

February 2022 - June 2025

  • Experienced in selling SIM cards, connectivity solutions, eCloud, and telecom services, consistently driving revenue growth and customer satisfaction.
  • Retained and protected large business clients by providing flexible solutions and customized offers to prevent churn and strengthen loyalty.
  • Utilized Siebel CRM system to manage accounts, track customer usage (CX), and enhance operational efficiency for improved customer experience.
  • Consistently achieved 100% of monthly sales targets (subscriptions & revenues) while expanding SME customer base and identifying new business opportunities.

Orange service

Telesales Representative

April 2021 - January 2022

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Handle grievances to preserve the company’s reputation.
  • Take and process orders in an accurate manner.

Skills

  • Solution Design: Leased Line, Microwave, FTTH, Connectivity Solutions Communication & Stakeholder Management Time Management & Organizational Skills Problem Solving & Workflow Optimization Business De

Education

Bachelor of commerce a d Business administration, Helwan University

Business administration

2017 - 2021

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Very Good

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