ahmad KANAAN

Led SCCM and Intune configuration and deployment for multiple clients, streamlining application and device management across their organizations.

Managed SCCM and Intune tasks, including package creation, application deployments, and patching, ensuring efficient and secure client environments.

Provided expert troubleshooting and problem resolution for Azure Active Directory and Office 365, maintaining optimal user access and configuration.

Demonstrated exceptional analytical and problem-solving skills to diagnose and resolve complex system and network issues, minimizing downtime and maximizing user productivity.

Founded and manage all aspects of the shop, including sales, repairs, IT solutions, and staff training.

Develop strong relationships with vendors to secure competitive pricing and product availability.

Create and implement marketing strategies to attract new customers and promote services.

Provide expert technical support and repair services for computers and phones.

Deliver customized IT solutions for clients, including server configuration and network setup.

Refreshed and Restarted A2P SMS Business

• Focus on Results: Successfully revitalized the A2P SMS business
• Highlight Initiative: Spearheaded the initiative to refresh and restart the A2P SMS business, driving improvements in

Tested Signaling Routes with Operators and Clients

• Technical Expertise: Conducted thorough testing of signaling routes with various operators and clients, ensuring optimal performance and message delivery."
• Collaboration: "Collaborated with operators and clients to test and validate signaling routes, fostering strong communication and resolving any integration issues.

Troubleshooted VoIP Switch Problems

• Problem-Solving Skills: Diagnosed and resolved complex VoIP switch issues, minimizing downtime and ensuring smooth operation of the communication network
• **Technical Skills:**Utilized troubleshooting techniques to identify and rectify VoIP switch malfunctions, maintaining call quality and system stability

Crerate windows application VPN connection

Performed routine and preventative maintenance on server infrastructure, maximizing uptime and performance for critical business applications.

• Led a team of technicians in providing comprehensive IT support for internal and external clients.
• Managed hardware and software inventory, ensuring timely upgrades, replacements, and compatibility.
• Performed diagnostics and troubleshooting to resolve hardware and software issues for both internal users and external clients.
• Oversaw network and internet infrastructure maintenance for external clients, ensuring optimal performance and uptime.
• Maintained clear documentation of all service calls, repairs, and preventative maintenance procedures.

Financial Markets Analyst

• Conducted daily technical analysis of major currency pairs (GBP/EUR/USD/AUD) and key commodities using advanced charting and technical indicators.
• Analyzed market news and events to identify potential trading opportunities and generate actionable insights for clients.
• Provided clear and concise feedback to clients, effectively communicating complex market dynamics and potential risks/rewards.

IT Support Specialist

• Monitored and maintained the company network infrastructure, ensuring optimal performance and uptime.
• Performed proactive troubleshooting to identify and resolve network and internet connectivity issues.
• Managed hardware and software inventory, ensuring timely upgrades and replacements.
• Provided technical support to internal users, resolving hardware/software problems and maintaining smooth operation of systems.