A successful IT Administrator with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially MS Exchange ,Data Management. Multi-talented with good all round technical skills and the ability to develop and maintain close working relationships with other support and development teams.
Professional Summary
Education summary
King Saud University College of Applied Studies and Community Service
2005 - 2007
Riyadh, Riyadh Province, Saudi Arabia
High School Diploma - 2007
Work History summary
AL-Nahil Company Computer
Technical Support
September 2007 - March 2008
• Working with customers/employees to identify computer problems and trying to solve them.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Managed high levels of call flow and responded to Systems technical support needs
Integrated Business Solutions (IBS)
Information Technology Technician
March 2008 - January 2009
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Baud Telecom Company (BTC Networks)
Communications Technician
February 2009 - May 2010
• Repaired wiring, plumbing, equipment, and machinery
• Accurately completed service reports and warranty forms
• Maintained compliance with company standards to perform all maintenance activities
• Provided outstanding customer service
• Installed, aligned, and balanced new equipment
Ministry of Defense and Aviation
System Administrator
April 2010 - March 2013
• Configure Cisco VLANs and protocols on organization devices
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Configured networks for smooth, reliable operation to meet business processes and objectives
• Performed day-to-day LAN and WAN administration, maintenance, and support
General Directorate of Military Survey
Senior System Administrator
August 2013 - Now
• Standardized job tasks and trained junior team members on industry best practices and standards
• Design, install and configure internal servers, storages, network devices
• Proactively manage and maintain servers, network, and firewall systems
• Administer and support core Active Directory
Skills
• Problem Solving
• VM Wares
• Hyper V
• Office Microsoft Communication
• Active Directory
• Network Monitoring
• Troubleshooting
• Program installations
• System upgrades