Ahmed Sayeh

1. Manage all DSR (18 person) to be sure all shops have availability from all

Huawei models in all Kuwait areas. 2. Add distribution plan for the new models. 3. Follow up the daily sales report. 4. Solving market problems issue related to Huawei with shops and DSR. 5. Motivate the team to achieve his target. 6. Provide the top management for all reports needs plus suggest new ideas

to increase the sales (promotions, plans, and new procedures).

1. Manage the both branches for all management requirements to achieve the targets.

2. Planning, organizing, leading the staff and controlling

3. Use the KPI to sure the we are working on right direction

4. Observing the physical stock.

5. Motivate the staff and work as one team to face the business difficulties

1. I practiced branch manager responsibilities in any location I worked in (Airport, Jahra, Farwaniya etc …) by official delegation from branch manager.
2. All my yearly evaluation is exceeded and in 2009 my evaluation is exceptional
3. Answer customer queries and resolve problems in professional, courteous manner.
4. Provides information on Wataniya Telecom products and services and refers queries which are beyond knowledge or technical expertise to help desk.
5. Sell Wataniya Telecom products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
6. Receive payments and issue receipts for Sale items and outstanding accounts ensuring accuracy of transactions and correctness of data input to the financial system.

1. Manage Customer Service & Retail operations in a new series of Nokia concept stores presenting sales & after sales services for diff models of Nokia (besides the Enhancements, Mobility solutions & Value-Added Services including the software applications and the highest level of Technical Support) with an excellent & elegant level of service targeting class A & B.

2. Benchmarking landmark customer satisfaction gurus in the market to develop and enhance own process and procedures.

3. Direct and drive the branch to activities through sales & customer care driven quality and ensure that the branch activities, his targets and work cycles are conducted according to the quality procedures.

1. Creating and Managing all branch issues processes (Stock Audits, System Audit - ISO Procedures’, Lost Revenue Analysis) inside the Branch, connect with other departments.

2. Monitoring all the inventory stoke.

3. Analyzing, & full responsibly of sales presses and suggested any corrective actions solutions needed.

4. Establishing the coordination between the Maintenance Dept. & the Customer Care Dept. so as to guarantee the optimal handling for the Mobiles under maintenance.

5. Handling and solving all customers problems starting from bringing customer’s phone to the center for repairing till the customer received his phone.

set the plan to how to increase sales we was sell per month 23K device but after I set this plan we reach to 42K device monthly

I set new rate plan to customer to choose his monthly plan as he wish and control.

Exp:

The customers can make them plan as they need - internet

• local minutes

• international minutes.

I sent mail to the top management to set the plan how to add internet in sim card to be voice and internet in same time

(i have original email in July 2000)

Business Administration

Master of Business Administration

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Including detailed studies about Building & Managing a Team