Summary

I have the ability to evaluate employee training progress and choosing the assessed need for supplemental training or certifications.

I'll be able to coordinate and schedule training classes for newly hired candidates or even after they got certified.

Selecting the Facilitated program needs, including schedule management, materials selection, and participant follow-ups.

Creating training materials and conduct sessions online using multiple conference platforms or mobile applications.

Age

01/09/1992

Marital status

Married

Military status

Completed

Graduated From

Cairo university

Work Experience

Raya CX

Customer Service Agent

May 2016 - February 2017

Supporting UAE customers using Etisalat SIM card @ Etisalat UAE Mobile service account (MS)

Raya CX

Exactive Trainer

February 2019 - October 2021

Set training and refreshing sessions for professional agents on floor.

Auditing and observing training accuracy.

Reporting directly to client and center management.

Raya CX

Customer Service & Technical Support

February 2017 - February 2019

Supporting business customers using Etisalat Business Fixed & Mobile accounts @ Etisalat UAE Small & Medium Business (SMB)

Etisalat Global Service EGS

Training specialist

October 2021 - Now

coordinating and schedule training classes for newly hired candidates.

Skills

  • Applications

    Microsoft Word

    Microsoft Excel

    Microsoft PowerPoint

    Microsoft Outlook

  • Soft Skills

    Motivation

    Team management

    Interpersonal Skills

    Presentation Skills

Education

Cairo University

Philosophy - Bachelor

2009 - 2014

Languages

Language

English

Very Good