Summary

Practical experience of more than 22 years in the field of tourism, aviation and events.

I worked in this field in more than one specialty, achieving success in operations management, contracts, sales and public relations

Able to manage the work team and also work as a team member, develop it and create new partnerships and cooperation opportunities.

Work Experience

Zeta Pharma

Event Operation Manager

July 2021 - Now

· Understand requirements and details of each event

· Meet with clients and coordinate with them regularly.

· Creating event proposals and presenting proposals.

· Negotiating Sponsorship deals.

· Concluding contracts with hotels, transport companies and various suppliers to ensure the best prices.

· Handling logistics.

· Maintaining a working relationship with vendors and venues

· Planning event aspects, such as venue, food and beverage, etc.

· Coordinating event social program

· Staying under budget while planning event specifications

· Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports

· Managing and overseeing events on the day of, including problem-solving, directing event set-up, communicating with staff, and organizing vendors

· Communicating with the marketing team to create effective advertisements for each event

· Anticipating and planning for different scenarios

· Offer solutions to resolve problems in a timely manner

· Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities

· Evaluate the event’s success and submit reports

· Planning multiple events at once

National Aviation Service NAS

Sales & Marketing Manager

April 2019 - March 2021

· Prepares Sales Reports and annual Sales & Marketing Plan

· Creates an effective Sales Programs that will increase awareness and positive perception of the company, its activities, services, and personnel.

· Knowledge of travel industry, current market trends and economic factors

· Assist Managing Director in preparation of the marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets

· Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.

· Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.

· Ability to stand and move throughout the company property and continuously perform essential job functions.

· Develop awareness and reputation of the company and the brand in the local community

· Direct and manage all group, transient, and banquet sales activities to maximize revenue for the company.

· Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.

· Perform other duties as assigned.

· May participate in Manager on Duty Program

Travco Travel

Sales Operation Manager

May 2011 - March 2019

· Developing and creating new markets.

· Managing staff.

· Corresponding with the international Travel Agents.

· Hitting targets and implementing strategies to improve sales.

· Hitting sales targets.

· Account analysis.

· Forecasting future sales.

· Mastering Quotations.

· Developing the breakdown and quotations forms.

· Taking care of customer service including handling queries and complaints.

· Assisting in contracting suppliers.

· Assisting in pre & after sales analysis.

· Participating in international tourism fairs and Events.

· Supervision reservation with the hotels and airlines… etc.

· Developing new excursions functions.

· Responsible for tour files operation sending and receive e-mails…etc.

· Evolve new relation to serve the company target.

· Recruiting and training new staff.

Travco Travel

Tourism Account Manager

January 2005 - May 2011

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

· Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise.

· Researching travel deals and evaluating prices and services.

· Arranging travel accommodations for business visitors.

· Creating, optimizing, and monitoring corporate travel policies.

· Preparing travel budget reports.

· Analyzing and preparing reports on travel spend.

Travco Travel

Tour Operator

August 2002 - January 2005

Travco Travel

Airport Representative

January 1998 - August 2002

Education

Faculty of Language & Translation Alazhar University, Cairo

German, English - Bachelor of Languages and Translation

1993 - 1997

Languages

Language

Arabic

Mother Tongue

Language

English

Professional

Language

German

Professional