Ahmed Mostafa

Training and leading the advertising and publicity team on implementing the company's advertising campaigns to improve sales of various products.

Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with caller and Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

Supported sales teams with accurate customer profiling and Conducted in-depth competitor analyses, providing valuable market intelligence for strategic decision-making purposes

Developed relationships with external vendors and Ensured timely delivery of products to customers through diligent coordination with logistics providers and Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns from clients

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed and Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Increased customer satisfaction with timely issue resolution and proactive communication strategies and Improved operational efficiency by streamlining processes and implementing innovative solutions.

· Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.

· Guiding groups of people on scheduled tours.

· Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.

· Organized engaging cultural activities for clients during tours, promoting immersion in local customs and traditions.

Bachelor of Arts, Department of Mass Communication, South Valley University