Ahmed Mohamed Mohamed Bazaza

• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Promoted to be team support, handling team's inquires, questions, handling team's numbers to achieve KPIs.
• Acting as a supervisor, managing team work and leading towards achieving business needs, communications with clients for developing products and knowledge, delivering new information and process to whole account.

• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Floor Walker and floor support for a whole account, providing support and information required to assess customers needs.
• Work Force handling calls intervals and incoming calls and needed numbers to avoid high abandon calls rates and managing queue.
• acting as a team leader for managing team's performance and needs to achieve KPIs.

Bachelor of commerce and foreign trade - English Section