Ahmed Hussein Abdelrahim - Senior Sales Account Manager

Summary

Senior Account Manager with 3 years of experience in telecom sales at e&, specializing in connectivity and solutions. Consistently achieved 100% of monthly targets. Strong in client management, communication, and solution selling. Seeking to grow into a Pre-Sales role in connectivity and solutions.

Residence

Cairo,Egypt

Military status

Completed

2017 - 2021

August 2024 - Now

Monitor customer complaints on social media and reach out to provide assistance.
Gather customer feedback and share it with the Product, Sales, and Marketing teams.
Update internal databases with information about technical issues and useful discussions with customers.
Provide motivational support to team members to maintain high morale and productivity.
Track and measure individual and team goals throughout the day and on a long-term basis.
Perform system configuration as needed to enable the required functions.

March 2023 - July 2024

Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Take the extra mile to help customers.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

January 2022 - October 2022

Contact potential or existing customers to inform them about a product or service using scripts
Handle grievances to preserve the company’s reputation
Take and process orders in an accurate manner

Communication and presentation skills
Ability to work individually or in team
Meet the deadline and targets
Good knowledge of Microsoft office ( MS word and Excel )
Communication & Stakeholder Management
Problem Solving & Workflow Optimization
Time Management & Organizational Skills
Business Development & Account Management
CRM Systems & MS Office (Excel – Advanced, PowerPoint – Advanced, Word
Negotiation & Deal Closing