Ahmed Haroun

• Strategic Project Leadership: Lead and own multiple end-to-end CX projects, serving as the primary lead for SAP Emarsys implementations.
• Ecosystem Authority: Hold full authority to negotiate and manage strategic partnerships with third-party service providers (e.g., SMS providers) to ensure integrated solution delivery.
• Solution Advisory: Lead workshops and solution design for SAP CX, delivering high-impact PoCs and RFP responses tailored to complex client needs.
• Client Success: Manage senior stakeholder relationships to ensure project delivery aligns with long-term business transformation goals.

• C-Level Engagement: Held full authority to lead strategic discovery sessions and high-level meetings with C-suite executives across Saudi Arabia.
• Strategic Blueprinting: Developed comprehensive technical proposals and solution blueprints, translating complex SAP functionalities into executive-level business value.
• Digital Transformation: Collaborated with major regional stakeholders to identify challenges and propose tailored SAP roadmaps.
• Sales Cycle Leadership: Positioned SAP as the preferred provider by managing objections and aligning solutions with multi-million dollar business objectives.
• Bridge Leadership: Acted as the critical link between technical implementation teams and business users to ensure successful delivery.

• Regional Product Ownership: Served as the dedicated Product Owner for SAP Emarsys, driving the solution’s regional go-to-market strategy.
• SAP HQ Representation: Responsible for leading high-profile sales and marketing activities at the SAP Head Office in Egypt for prospective enterprise clients.
• End-to-End Delivery: Led full-cycle implementations, including requirement gathering, configuration, and go-live support.
• Market Growth: Engaged in pre-sales activities and product demonstrations to showcase the ROI of SAP Emarsys to the Egyptian market.
• Stakeholder Relations: Built strong client relationships, translating marketing needs into effective customer engagement strategies.

• Qualifications: Completed the SAP Young Professional Program, gaining certification in SAP S/4HANA Cloud and Sales CX Cloud.
• Consulting Fundamentals: Mastered core consulting practices essential for enterprise-level advisory

• Account Retention: Responsible for client acquisition and retention, driving growth through feature upselling.
• Leadership Development: Mentored staff and provided market insights through detailed data analysis.

Key Account Strategy: Handled the company’s most critical client accounts, serving as the lead point of contact for all executive matters.

• Assisting home buyers and sellers with property transactions.
• Providing expert advice on market outlooks, pricing, and mortgages.
• Soliciting clients for the renting, buying, and selling of residential homes and properties.