An IT support technician is responsible for maintaining and troubleshooting computer systems and networks within an organization. i ensure optimal system performance, assist users with technical issues, and implement solutions. and I play a crucial role in maintaining the efficiency and security of IT infrastructure.
Summary
Education
New Cairo Academy
Management Information System - Good
2019 - 2023
Courses and Certificates
CCNA
-Network Fundamentals
-Routing
-Switching
-Access Control List
-Wan
-Operating Systems
MCSA
-install Windows Server in Host and Compute Environments
-Implement Domain Name System(DNS)
-Implement DHCP
-Implement Network Connectivity and Remote access Solutions
-Create and Manage Group policy
Work Experience
Elshaheen Group Food
IT Specialist
August 2023 - Now
-Installed and set up applications for clients including anti-virus software and microsoft office
-Provided clear and concise step-by-step technical supportt to guide clients.
-Responded to customer emails .calls and live chat regading technical malfunctions and issues to fix remotely
-Helped customers set up new systems.applications and software
-Asked customers targeted questions throughout troubleshooting to determine smart solutions
-Used remote access to navigate and link to custmer computers
-Kept computer hardwaree in excellent working condition through regular maintenance and inspections
-Aided management in designing training manuals for usage and troubleshooting
-Managed daily server backups on computers to avoid dataloss from computer malfunctions
-Participate in -person meetings with customers to access and diagnose hardware problems
-Conducted tactical troubleshooting to identify faults
-Kept detailed records of new install ations and related licenses
-ldentifed system performance issues providing swift remedial action
-Networking:Switching- Firewall- Access point- Router Modem- Monitoring- Troubleshooting
-System: Operating systems Microsoft- Domin- Group policy - DNS- DHCB
-Fingerprint:ZK
-Printer:hp-canon
Self-Study(training)
AWS Certified Solutions Architect - Associate
.Identity Access Management & S3
.EC2
.Database On AWS
.VPCs
.Applications
.Serverless
- HA Architecture
Firewall
Sophos XG Firewall
virtualization
VMwareVCenter&ESXI
-install & managing(ESXI-VCenter)
-create virtual machine in VSphere
Skills
Commitment and ethics
Communication skills
Problem solving
Teamwork skills
Ability to work under pressure
Time management
Attention to detail
Learning continuously and quickly
Moral obligation
organized