Quatro.
Telesales agent
April 2021 - October 2021
- Reaching potential and existing customers by phone to encourage them to be our clients.
- Services existing accounts, obtains orders and establish new accounts by planning and organizing daily work schedule to call an existing and potential sales outlets and trade factors.
- Assisting in resolving customer's complaints or disputes.
Concentrix
Customer Service Specialist
November 2021 - October 2022
- Interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
- Ensure that appropriate actions are taken to resolve customer's complaints and concerns.
- Uses knowledge of a specific product, service or other assigned area of expertise to answer inquiries or to forward to the appropriate stuff.
Etisalat UAE
High Value- CS Representative
November 2022 - Now
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.