Work Experience

Quatro.

Telesales agent

April 2021 - October 2021

  • Reaching potential and existing customers by phone to encourage them to be our clients.
  • Services existing accounts, obtains orders and establish new accounts by planning and organizing daily work schedule to call an existing and potential sales outlets and trade factors.
  • Assisting in resolving customer's complaints or disputes.

Concentrix

Customer Service Specialist

November 2021 - October 2022

  • Interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
  • Ensure that appropriate actions are taken to resolve customer's complaints and concerns.
  • Uses knowledge of a specific product, service or other assigned area of expertise to answer inquiries or to forward to the appropriate stuff.

Etisalat UAE

High Value- CS Representative

November 2022 - Now

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • communication skills

    Problem solving

    Time management.

    Microsoft Office

    Active listening

Languages

Language

English

Professional

Language

Dutch

Upper-Intermediate

Language

Arabic

Mother Tongue

Interests

  • Reading
  • Traveling