Seeking a challenging position where my practical experience could be developed & enhanced in a leading organization as a dynamic customer service totally focused on creating an exceptional value by providing world class service to all customers with helpful approach based on long years of hard work experience in Customer service.
Marital status
Single
Birthdate
29/03/1991
Nationality
Egypt
Gender
Female
January 2020 - Now
· Handel patients inquire via calls, chat and mail.
· Schedule and handle patient's appointments.
· Handel escalations and complains.
· Keep the standard service level.
November 2018 - September 2019
November 2012 - September 2018
· Handel the customer inquiries, investigations, escalations and complains. (Mass, Plus and Wealth customers) & solve their banking issues.
· Assign customer bank requests on the system.
· Explaining the bank new products and offers to the customers.
· Use retention & handling techniques when needed to maintain the customer satisfaction about the bank service.
· Delegation of the team supervisory issues when needed.
Microsoft office
Ability to work in stressful conditions.
Multitasking person.
Teamwork.
Excellent interpersonal skills.
Motivational skills.
Customer service skills.
Time Management.
Communicational skills.
Creative thinking and Flexibility in Problem solving
2007 - 2011