Motivated and customer-focused professional with strong communication and problem-solving skills. Experienced in handling customer inquiries, resolving issues efficiently, and delivering high-quality service. Able to build positive relationships with customers, work effectively in fast-paced environments, and maintain a professional attitude under pressure. Seeking a Customer Service Representative position where I can contribute to customer satisfaction and organizational success while continuing to develop my skills.
Summary
Education
South Valley University
Accounting - Bachelor of Commerce
2016 - 2020
Good
Work Experience
Xceed
Customer Service Representative
December 2025 - June 2026
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and provide appropriate solutions.
- Follow company policies and procedures when handling customer requests.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance and quality targets.
City Council
Data Entry Clerk
October 2020 - October 2021
- Enter data from source documents into computer systems.
- Review and verify data for accuracy and completeness.
- Update and maintain records and databases.
- Organize and file documents as needed.
- Generate basic reports when required.
Accounting Office
Junior Accountant
January 2022 - June 2024
- Record and maintain financial transactions in accounting systems.
- Prepare and process invoices, payments, and receipts.
- Support the preparation of financial statements and reports.
- Organize and maintain accounting documents and records.
Skills
Technical Skills
Microsoft Office
Soft Skills
Communication
Customer Service
Problem-Solving