Summary

I'm a professional who is providing a lifeline for customers seeking assistance, information, or issue resolution. With the proliferation of digital communication channels, customers expect prompt and efficient support via email, chat, social media, and more. Effective online customer support is characterized by responsiveness, personalization, and a problem-solving mindset. Support agents must actively listen to customer concerns, offer solutions, and maintain a positive and professional tone in their interactions. Having a well-trained team, access to a knowledge base, and mechanisms for issue escalation are essential components. Moreover, the collection of customer feedback and the use of analytics for continuous improvement are integral to delivering exceptional online customer support. This service not only addresses immediate customer needs but also builds loyalty and contributes to a positive brand image.

Graduation Year

2020

Residence

Giza

Years of Experience

1

Title

Speech and behavior modification specialist

Graduated From

Assiut University

Work Experience

Misr Life Insurance

Sales Representative

December 2022 - June 2023

responsible for connecting individuals and families with suitable life insurance policies. Their responsibilities include prospecting for leads, conducting needs assessments, presenting policy options, customizing solutions, assisting with applications, and managing client relationships. They must stay updated on industry trends, meet sales targets, and ensure compliance with regulations. Success in this role requires strong communication and interpersonal skills, empathy, trustworthiness, and a commitment to helping clients achieve financial security.

Dar Al-Arkam KINDERGARDEN

Teacher

March 2022 - September 2022

  • Assessment:I conduct assessments to understand clients' needs, strengths, and challenges. They gather information through interviews, observations, and review of relevant records.
  • Case Management: I develop and implement individualized care plans or service plans for clients. They coordinate and monitor services, collaborate with other professionals, and ensure that clients' needs are being met.
  • Counseling and Support: I provide counseling and emotional support to individuals, families, or groups facing various issues such as mental health problems, substance abuse, domestic violence, or bereavement. They help clients develop coping strategies, set goals, and enhance their overall well-being.
  • Crisis Intervention: I respond to crises and emergencies, providing immediate support and interventions. They assess safety risks, make appropriate referrals, and help individuals and families stabilize their situations.
  • Community Development: I contribute to community development by identifying community needs, developing and implementing programs, and promoting social change. They may engage in community organizing, education, and policy advocacy to address social inequalities and promote social justice.
  • Research and Evaluation: I may participate in research projects or program evaluations to inform evidence-based practice and improve the effectiveness of social services. They contribute to knowledge and contribute to the development of social work theories and interventions.
  • Ethical Practice: I adhere to professional ethics and standards of practice. They maintain confidentiality, respect client autonomy, and uphold principles of social justice and human rights.

Tasaheel

Marketing Specislist

November 2021 - February 2022

responsibilities involve conducting market research, identifying target audiences, creating and implementing marketing strategies, analyzing campaign performance, and collaborating with cross-functional teams. Marketing specialists also manage digital and traditional marketing channels, such as social media, email, advertising, and events. Their role is essential in driving brand awareness, customer engagement, and revenue growth, requiring skills in data analysis, creativity, and staying current with industry trends to adapt and optimize marketing efforts.

Association for Social Rehabilitation of the Disabled

Trainee

September 2018 - December 2018

Skills

  • Communication Skills

    Teaching

    Patient

    Fast Learner

    Very Good Communication

Education

Faculty of Education - Assiut University

psychology - Good

2021 - 2022

Educational Diploma in Psychology

Faculty of Social Work - Assiut University

Good

2016 - 2020

Languages

Language

Arabic

Mother Tongue

Language

English

Good