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Summary

German-speaking professional with a background in networking and extensive hands-on experience in implementing enterprise fixed network projects. Highly motivated to provide clear, accurate solutions and deliver excellent customer service across diverse client bases.

Nationality

Egyptian

Residence

Cairo - Maadi

Birthdate

19/09/1999

Military status

Completed

Work Experience

VOIS

Technical Solutions Coordinator

April 2023 - Now

  • Plan and implement enterprise fixed-net technical projects.
  • Deliver all assigned orders within target KPIs.
  • Coordinate technical and logistics support for technical service personnel.
  • Schedule, track, and manage service technicians for daily operations.
  • Active participant in field service, handling both on-site and on-call tasks.

Concentrix

Customer Service Representative

September 2020 - January 2022

  • Answering customer questions about Amazon products.
  • Speaking to customers to quickly get to the root of their problem.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.

Skills

  • Cross-cultural communication

  • Time management & task prioritization

  • Problem solving & analytical thinking

  • Technical coordination & workflow tracking

  • Customer interaction & adaptability

Education

AlAzhar University

Faculty of Language and Transportation

2017 - 2021

Section: Islamic Studies in German

Languages

Language

German: 

Professional

Language

English: 

Very Good

Language

Arabic: 

Mother Tongue

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