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Summary

German-speaking professional with a background in networking and extensive hands-on experience in implementing enterprise fixed network projects.

Highly motivated to provide clear, accurate solutions and deliver excellent customer service across diverse client bases.

Residence

Maadi

Birthdate

18/09/1999.

Military status

performed military service a model well.

Work Experience

Amazon

Customer Service Representative

September 2020 - January 2022

Answering customer questions about Amazon products.

Speaking to customers to quickly get to the root of their problem.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

VOIS

Technical Solutions Coordinator

April 2023 - Now

  • Planning and Technical Implementation of Enterprise Fixed Net Projects.
  • Deliver all Orders within the targeted KPI.
  • Coordinates the technical and logistics Support for Technical Services Personnel.
  • Plans, Schedules, and Tracks Service Technicians for day-to-day Operations, plus Utilization of both field and in-shop labor.
  • Active participant in field service operations and on-call rotation.

Languages

Language

German: 

C1

Language

English: 

B1

Education

AlAzhar University

Faculty of Language and Translation - Section : Islamic Studies in German

2017 - 2021

Skills

  • Customer interaction & adaptability

    Cross-cultural communication

    Time management & task prioritization

    Problem solving & analytical thinking

    Technical coordination & workflow tracking

CV SummaryContact