German-speaking professional with a  background in networking and extensive hands-on experience in implementing enterprise fixed network projects. Currently studying cloud computing, driven by a passion for contributing to cutting-edge IT innovations.

Residence

Birthdate

Military status

Answering customer questions about Amazon products.

Speaking to customers to quickly get to the root of their problem.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

- Planning and Technical Implementation of Enterprise Fixed Net Projects.
- Deliver all Orders within the targeted KPI.
- Coordinates the technical and logistics Support for Technical Services Personnel.
- Plans, Schedules, and Tracks Service Technicians for day-to-day Operations, plus Utilization of both field and in-shop labor.
- Active participant in field service operations and on-call rotation.

CVRest

Summary

Work Experience

Amazon

Customer Service Representative

VOIS

Technical Solutions Coordinator

Languages

German:

C1

English:

B1

Education

AlAzhar University

Faculty of Language and Translation - Section : Islamic Studies in German