Amr Gamal Mohamed

• Install an maintain and troubleshoot VoIP solution (Yealink & Yeastar).
• Assigning tasks to ICT Service Desk Specialists.
• Following up the task completion with acceptable time and quality.
• Perform second level support with in deep troubleshooting to resolve complex issues that escalate by Service Desk Specialists (First Line Support) .
• Project Manger of opening and upgrading Elsewedy branches & warehouses.
• Prioritize and manage several open issues at one time.
• Collaborate with cross-functional teams to align IT initiatives with business objectives, driving technological innovation and operational efficiency.
• Participate in implement maintenance, updates and upgrades.
• Monitor Branches internet connections & Servers via PRTG.
• Follow-up opened tickets for problems with ISPs for Leased-line & Microwave problems.
• Provided technical leadership and guidance to junior team members, fostering a culture of continuous improvement and innovation. Registers and retires new&resigned employees.
• Configures and maintains account information in Active Directory.
• Gives permissions on file and web access. Purchases new IT equipment based on IT requirements, budget and Corporate IT standards Manages IT inventory and maintains list of inventory IT assets.
• Hands out IT assets and maintains a list of handed out IT assets.
• Solid knowledge of remotely application (TeamViewer, Any desk). Solid knowledge of Antivirus, Backup, Maintenance, Recovery data Application (KAV, Acronis, Ghost, Hiren's Boot CD PE).

I supervised and provided full technical support for multiple client accounts, including Azzar, Paft, United Group, Audi, Redsun, Antifat, Maadi Garden, and Golden House. My responsibilities included:

• Setup and configuration of Domain Servers, Active Directory (AD), and Group Policy Objects (GPO).
• Setup and management of File Servers, including file share creation, backup paths, and applying user security permissions.
• Setup and configuration of Hyper-V virtualization.
• Setup and configuration of NVR surveillance systems.
• Setup, configuration, and administration of QNAP NAS devices, including integrating Active Directory users with QNAP.
• Building network infrastructure from scratch, including switches, routers, VLANs, and cabling.
• Performing remote troubleshooting, identifying issues through diagnostic techniques and targeted questions.
• Installing, modifying, and repairing computer hardware and software.
• Assisting with general network administration tasks and providing ongoing technical support to all client users.