Xiyin(Andrew)Deng

• Provide recommendations on complex credit products such as small business loans and lines of credit, based on thorough and accurate credit interviewing and full needs assessment.
• Review and approve non-complex credit deals
• As determined, manage a portfolio of Small Business Members to deepen and extend business relationships.
• Develop and maintain relationships with Commercial Banking, Retail and Wealth partners to ensure a coordinated market approach to Small Business Banking within the region.
• Identify Wealth Management advice opportunities such as Estate Planning, Investment Planning and refer to the appropriate DUCA partner/advisor
• Meet professional and personal learning objectives to build and advance capability in the current role and for future roles by utilizing learning maps and external courses as required.

• Providing strategic advice across a variety of financial products and services.

• Assessing client’s overall financial picture, understand their needs and develop a solid financial plan.

• Guiding clients towards a profitable and secure financial decision.

• Cultivate client base and build win-win relationships.

-Keep abreast of new industry’s trends and research market to back up financial consulting.

• Providing complex personal lending solutions including real estate properties purchase and refinance.

• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities.

• understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.

-Providing strategic investment and simple personal lending advice and related products.

• Developing diverse skill set by engaging in various aspects of branch operations, including customer onboarding, product knowledge, and process implementation.

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

• Accomplishes customer service and organization mission by completing related results as needed.

• Process transactions efficiently and accurately while maintaining the service standards for quick and error free transaction processing.

• Ensure all Bank policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to.

• Have adequate knowledge of bank’s systems and products to attend to customer requests

• Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day along with the branch supervisor/ designated personnel.