Aurel Moraru

As a Lead Data Engineer, I have been travelling around Europe on many different sites, including ByteDance Warsaw, Krakovia, and Amsterdam for Linkedin, Asana company in Iceland, Adobe Munich and many more, providing support-desk directly to the client. This role was responsible for maintaining high levels of customer service. The position itself involves network troubleshooting, wireless connectivity maintenance and AV issues. My primary responsibilities were:

Ensuring that the equipment serviced is safe for use and that the work carried out is of the highest quality.

Troubleshoot end-user / customer hardware issues.

Install Cradlepoints, Cisco Meraki firewalls, switches, and wireless access points to provide internal network connectivity to remote job sites. Low voltage cable runs and terminations

Responsibilities:

Installs/Tests/Modifies cross-connects per SOPs and ensures proper cable management of coax, fibre, twisted pair copper and intra-building cross connects

Installs and tests advanced cross-connect circuits (switched, multiplexed, etc.)

Installs and test IBX Link cross-connects using Fluke and JDSU testers

Provided IT support services, troubleshooting and system operation.

Created support service tickets and used web-based ticketing systems to track and deliver support services.

Create new user accounts in outlook email, reset passwords, map network drives and use active directory to grant group access permissions based on policy and requirements.

Followed technical documentation for accurate installation, maintenance, and repair work and follow the service-level agreement.

Active Directory set up and general administration, managing new starters and leavers.

Cloud Computing is a specialisation of computer networking that is concerned with the management of large data in data centres, virtualisation and the provision of cloud services.