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Summary

Creative and detail-oriented Customer Service Excellence. Proven ability to manage social media platforms, respond to customer inquiries, close online sales, and maintain brand voice. Strong communicator with excellent problem-solving skills and a passion for improving customer engagement and digital presence.

Email

ayakaram9988@gmail.com

Mobile Number

01558257970

Residence

Cairo

Marital status

Single

Birthdate

4-5-1999

Education

Faculty of Commerce English Section, Ain Shams University - 2018 to 2021

Major in Business

Work Experience

Levoile

Social Media Moderator

August 2021 - January 2022

  • Handled customer communication and inquiries through social platforms.
  • Supervised team members to ensure adherence to communication and moderation guidelines.
  • Resolved customer concerns promptly and professionally.
  • Suggested improvements to team workflow and customer interaction processes.

Real Estate

Sales Agent

February 2021 - July 2021

  • Engaged with potential clients to understand their real estate needs.
  • Presented suitable property options and supported clients through the buying process.
  • Successfully closed multiple sales by providing accurate and timely project information.

Skills

  • Computer skills

    Excellent Word, PowerPoint and Excel

  • Soft Skills

    Communication, Negotiations , Problem Solving, Social Media Moderation & Engagement, Team Collaboration

Languages

Language

English: 

Professional

Language

Arabic: 

Professional

CV SummaryContact