Osama Karam El sayed Abdallah

Faculty of Law , Ain Shams University - 2015 to 2018

Law, degree: Bachelor's Degree

• Managed social media accounts and was responsible to close all sales deals and to follow up with customer and shipping companies
• Handle escalated customer inquiries and provide effective solutions.
• Ensure timely and professional responses to customer concerns via phone, email, and chat.
• Monitor customer service metrics and identify areas for improvement.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with internal teams to enhance service processes and customer satisfaction.
• Maintain detailed records of customer interactions and resolutions.

• Greet and assist patients, visitors, and clients in a professional and friendly manner.
• Schedule and manage appointments for laboratory tests and procedures.
• Handle incoming calls, emails, and inquiries regarding lab services.
• Process test orders, verify patient information, and ensure proper documentation.
• Coordinate with lab technicians and medical staff to streamline operations.
• Manage billing, insurance verification, and payment processing as needed.

• Handle customer inquiries, complaints, and requests via phone, email, and chat.
• Provide accurate information about Vodafone products, services, and promotions.
• Resolve customer issues promptly while ensuring a high level of satisfaction.
• Process service requests, billing inquiries, and technical support cases.
• Escalate unresolved issues to the appropriate departments when necessary.
• Stay updated on company policies, procedures, and new offerings.