David is a student of Mechanical Engineering with B.Engr , results-driven Technical Support Engineer with one year of hands-on experience delivering efficient and timely solutions to technical issues. Adept in diagnosing and resolving hardware and software problems, demonstrating a solid understanding of troubleshooting methodologies. Adept at providing excellent customer service through effective communication and problem-solving skills. Proven ability to collaborate with cross-functional teams to address complex technical challenges. Continuously focused on expanding technical knowledge and staying current with industry trends. Eager to contribute my skills and enthusiasm to a dynamic work environment, building on a foundation of practical experience to drive success in technical support initiatives.
Summary
Title
Mr
Nationality
Nigeria
Graduated From
The Federal University Of Technology Akure
Graduation Year
2017
Residence
Lagos
Years of Experience
1+
Skills
Database Basics
SQL (BASICS)
ORACLE
Sybase
Trouble shooting
Log reading and interpretation
Postman API testing
Critial Thinking
Keen sense of observation
Customer Service
Excellent communication skills, both verbal and written.
Ability to provide clear instructions and technical information to non-technical users.
Patient and empathetic approach to customer interactions.
Problem-Solving
Strong analytical and problem-solving skills.
Capacity to identify root causes of technical issues and implement effective solutions.
Experience in using diagnostic tools and methodologies.
Remote Support
Experience in providing technical support remotely.
Familiarity with remote desktop tools and troubleshooting over the phone or via online platforms.
Time Management
Efficient time management skills to handle multiple support tickets and prioritize tasks effectively.
Meeting deadlines and service level agreements.
Education
- Baptist Nursery and Primary School, Pakoto, Ifo, Ogun State.
- Vital Link International Academy, Ifo, Ogun State
- The Federal University Of Technology, Akure, Ondo - state
Work Experience
- FFidelity Bank Plc.