Barbara Reich

Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care. Supported clerical needs, including taking messages, scanning documents and routing business correspondence. Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Scheduled appointments and maintained master calendar. Oversaw office inventory and timely reordering of supplies.

Conducted business to business telephone sales. Educated customers about product features and technical details to highlight benefits and correct misunderstandings. Secured long-term accounts by identifying client needs and providing recommendations to promote brand effectiveness and product benefits and delivering product on time. Reached out to accounts frequently to measure satisfaction and increase revenue.

Provided filled prescriptions to customers, included medication information sheets and coordinated consults. Assisted pharmacist in daily operations tasks and administrative tasks. Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Identified needs of customers promptly and efficiently. Norked with cross-functional teams to achieve goals Managed time effectively to ensure tasks were completed on schedule and deadlines were met.