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Summary

  • Detail-oriented and proactive Social Media Moderator with a strong understanding of online community management, content moderation, and brand engagement. Skilled in monitoring social media platforms, responding to user inquiries, enforcing community guidelines, and ensuring a positive and engaging user experience. Adept at handling crisis situations, analyzing audience sentiment, and collaborating with marketing teams to optimize content strategies. Passionate about maintaining brand reputation and fostering a safe online environment.

Years of Experience

1 year

Residence

Cairo, Egypt

Graduation Year

2023

Age

25

Title

Social media moderator

Marital Status

Married

Birth Date

1-8-2000

Graduated From

Horus University-Egypt

Nationality

Egyptian

Work Experience

Tee-spring

Marketing and social media management

January 2023 - January 2024

Tee-spring company

• Monitor and moderate user-generated content across various social media platforms to ensure compliance with community guidelines and brand standards.

• Engage with audiences by responding to comments, messages, and inquiries in a professional and timely manner.

• Identify and manage inappropriate or harmful content, escalating issues when necessary.

• Collaborate with marketing and customer service teams to maintain a positive brand image and enhance user experience.

• Track and analyze audience sentiment, providing insights to improve engagement and content strategies.

• Assist in developing and enforcing social media policies to foster a safe and inclusive online community.

• Stay updated on industry trends and platform changes to optimize moderation strategies.

Skills

  • Key skills

    • Social media monitoring & moderation

    • Community engagement & support

    • Conflict resolution & crisis management

    • Content review & policy enforcement

    • Strong communication & attention to detail

  • Technical Skills

    • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

    • Google Workspace (Docs, Sheets, Slides, Gmail)

    • Basic Graphic Design (Canva, Adobe Photoshop)

    • Data Analysis & Reporting (Google Analytics, Meta Insights)

    • SEO & Social Media Optimization (Keyword Research, Hashtag Strategy)

  • Language Skills

    Arabic (Native)

    English (Excellent)

Languages

Language

Arabic: 

Native

Language

English: 

Excellent

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