Work Experience

TV-Bet

Analyst

June 2021 - May 2023

  • Tracking the financial activity of the company.
  • Product quality control.
  • Processing and analytics of large data arrays.
  • Creation of quarterly and annual reports.
  • Product popularity analytics, report generation and recommendations for the business intelligence department.

TV-Bet

Operator

October 2021 - June 2022

  • Broadcast quality control.
  • Creating graphics and setting up the studio.
  • Inventory maintenance, including slot machines.

Pijana Wiśnia

Bartender

August 2021 - October 2021

  • Assistance in the relocation of the establishment.
  • Customer service.

Guest-Tek

Network Analyst

November 2020 - August 2021

  • Network troubleshooting
  • Calculation of employee efficiency statistics. Formation of reports.
  • Working with hotel staff (managers, IT-directors, engineers, front desk).
  • Technical support for guests in hotels in the USA, Japan, Europe and the CIS
  • Informing and creating priority cases when an entire hotel has lost its network.

SOTA

Customer Service Specialist

April 2017 - October 2018

  • Client consultations
  • Order processing
  • Quality control
  • Work with online store database.

Education

Polish-Japanese Academy of Information Technology)

2018 - 2023

Kharkiv Patent Computer College

2014 - 2018

Languages

Language

English

Good

Language

Ukrainian

Mother Tongue

Language

Russian

Native

Language

Polish

Very Good

Skills

  • Development. Work experience with (basics)

    Unity

    C#, C++, Java, HTML/CSS

  • CRM

    Salesforce

  • Excel

    Power Query

    Power BI

  • VOIP

    Avaya

    3CX

  • Broadcast

    NewTek TriCaster

Achievements

Programming

Building a small fitness and AR apps

TVBET - Analyst

Successful analysis of the activity of millions of users per year by country, taking into account regional characteristics.

TVBET - Operator

The specificity of the operator's work lies in the fact that his main achievement is the precise fulfillment of the tasks that he faces. I performed tasks responsibly, for which I received recommendations from managers when changing departments.

Guest-Tek

  • Development of documentation to accelerate the training of new employees.
  • Making adjustments to the customer service quality control system, which solved the key problems of the new department.
  • High indicators of quality and efficiency.
  • Thanks from guests and hotel staff. SalesForce/Meraki specialist.

Interests

  • Audiobooks
  • Music (guitar, singing)
  • Airsoft/Paintball