Natallia Baranava

Skills

Communication & Coordination
Strong interpersonal and communication skills
Cross-team collaboration (payments, risk, technical teams)
Ability to explain complex processes clearly
Customer & VIP Management
Personalized communication and tailored offers
Customer retention and reactivation strategies
Handling escalated and high-priority cases
Analytical & Operational
Understanding of player behavior and engagement
Bonus handling and basic campaign logic
Attention to detail and problem-solving
Tools
CRM systems and Back Office tools
Confluence, Slack
Excel / Google Sheets

B
Belarusian State University of Informatics and Radioelectronics - Engineering and Psychological Support of Information Technologies

Courses

Companies

Languages