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Summary

A highly motivated, confident individual with exceptional multi-tasking capabilities and ability to work in a target driven busy call center environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility.

Keen to find a challenging position within an ambitious employer where I will be able to continue to increase my work experience & develop my abilities.

Gender

Female

Title

Mrs.

Birth date

4/7/1994

Work Experience

Computer Maintenance Company

CALL CENTREA DVISOR

February 2014 - Now

Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer inquiries, resolving their problems, up-selling & making appointments for engineers.

Duties:

  • Arranging appointments for engineers to attend premises & make repairs.
  • Taking ownership of all calls and queries answered.
  • Sending emails to clients answering their inquiries.
  • Identifying and escalating priority issues or customer complaints.
  • Having a professional and courteous manner at all times.
  • Accurately record details of calls and issues on logging software.
  • Involved in processing orders, forms, and applications.
  • Essentially receiving up to 50 incoming calls from customers daily.
  • Research required information for callers using available resources

Education

University - University Name

2010 - 2014

School - School Name

2007 - 2010

Skills

  • AREAS OF EXPERTISE

    Query resolution

    Customer service

    Handling complaints

    Up selling

    IT skills

    Office administration

  • PERSONAL SKILLS

    Excellent telephone manner

    Assertive

    Listening

    Confident

CV SummaryContact