Summary

Passionate Healthcare Administrator dedicated to providing comprehensive care and administrative support for patients. Skilled at coordinating benefits and services with medical providers, managing internal database and information systems, and processing and organizing medical records.

Work Experience

The Trust Hospital

Front Desk Manager

December 1999 - Now

  • Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
  • Greet visitors and patients upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managing front desk maintenance of client records and lab data.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Skills

  • Verbal and Written Communication

    Information Confidentiality

    Hospitality Management

    Complaint Resolution

    Customer Retention

Education

Pentecost University College

BSc Human Resource Management

2010 - 2014