Yuanxiang Chang

• GPA:2.91/4
• Major courses:Business Logistics,Decision Support for Logistics Management ,Statistical Methods for Transport and Logistics Process

• GPA:2.86/4
• Major Courses:Business Forecasting,Decision Making,Logistics and Transportation,,Purchasing Management

Purchase order processing: Utilized SAP system to generate accurate and timely purchase orders, ensuring efficient procurement operations;Conducted queries and organized historical data of the procurement department；assisted in the approval process of purchase orders and entered relevant information into the system；resolved customer issues and managed abnormal orders to maintain high customer satisfaction.

Supplier Information Maintenance: Assisted in processing supplier requests, including new supplier registrations, modifications, and unfreezing of accounts;Conducted meticulous checks on supplier information and preliminary audits for new supplier requests to ensure accuracy, completeness, and adherence to company standards.

File management: Maintained comprehensive file management of both physical and electronic procurement department records to ensure easy retrieval and accessibility of documents.

Procurement Business Learning: Gained expertise in the comparison process, supplier evaluation techniques, and effective negotiation strategies.

• Considering the unique characteristics of the beer supply chain,utilized the McKinsey Issue Tree framework to break down complex problems by applying MECE principle to ensure comprehensive problem analysis and structured problem-solving.
• Analyzed AI technologies and their principles within the beer industry's supply chain and logistics,from raw material supply to after-sales service.
• Explored how ChatGPT enhances production planning, procurement processes, logistics, and warehousing.
• Conducted in-depth analysis of Budweiser's use of AI technology to gain competitive advantages in market demand forecasting, supply chain flexibility, product development, production processes, and quality management.

• Collecting and analyzing data on e-commerce logistics and customer satisfaction to clarify research methods and quantitative research methods;constucted customer satisfaction evaluation index system based on theoretical foundations.
• Designed a detailed questionnaire consisting of 44 questions across six dimensions to accurately assess customer satisfaction,collected and cleaned data, receiving 333 valid responses, and conducted descriptive analysis, factor analysis, reliability, and validity analysis using software tools like SPSS and Excel.
• Utilized SmartPLS to construct a structural equation model, enabling precise measurement of customer satisfaction;conducted quantitative analysis, evaluating the impact of various factors on customer satisfaction.
• Developed targeted business recommendations aimed at enhancing consumer satisfaction with e-commerce platform logistics services;provided actionable insights and strategies to improve the overall customer experience and drive business growth.