A highly skilled and customer-focused professional waiter with over 3 years of experience in high-end restaurants and hotels. Proven ability to deliver exceptional dining experiences, manage customer expectations, and work efficiently under pressure. Dedicated to maintaining high standards of hospitality and ensuring guest satisfaction.
Summary
Work Experience
SHERATON SHARJAH RESORT AND SPA
F&B SERVICE EXPERT
May 2024 - Now
As a Food and Beverage Service Expert, my responsibilities encompass delivering exceptional hospitality by ensuring outstanding service quality and customer satisfaction. I excel in upselling strategies to enhance revenue while maintaining a premium guest experience. Additionally, I am dedicated to expanding my expertise by acquiring barista skills, further refining my beverage service capabilities. Moreover, I possess strong financial acumen, efficiently managing cash handling and transaction accuracy as a Cashier.
INDEPENDENT FOOD COMPANY
WAITER
April 2023 - May 2024
I have gained extensive experience as a Waiter during my tenure at Independent Food Company and Somewhere Restaurant, where I honed my skills in high-end hospitality and customer engagement. My role involved delivering seamless table service, efficiently managing orders, and ensuring an exceptional dining experience for guests. I developed strong multitasking abilities, enhanced my problem-solving skills, and mastered the art of anticipating guest needs to provide personalized service. Additionally, I became proficient in menu knowledge, upselling techniques, and teamwork, contributing to increased sales and overall operational efficiency.
PUERTO 99 BY MESHICO
JUNIOR WAITER
January 2023 - April 2022
Provided exceptional customer service by accurately taking orders and delivering meals promptly. Assisted senior staff in preparing tables, ensuring cleanliness and proper table settings. Recommended menu items and beverages to enhance guest dining experiences.
Education
Mustapha Nabi high school
Experimental Sciences - Baccalaureate
2013 - 2016
Languages
English:
Fluent
French:
Fluent
Arabic:
Native
Skills
Customer service
Communication skills
Products knowledge
Multitasking & Time Management
Attention to Detail