An Encouraged, Motivated and Responsible team player pursuing an attractive and a challenging position that can successfully link my study experience to work requirement, wants to give my best performance in your reputable organization, bringing strong knowledge and ability to utilize this knowledge in meeting deadlines. My main objective is to be a key person in my business environment.
Birthdate
23/02/1994
Nationality
Egyptian
Marital status
Single
May 2021 - Now
Responsible for providing exceptional service to guests, Implementing plans to improve customer satisfaction, assisting with guests’ queries, Resolving complaints effectively, and sharing tips with the team to enhance customer service.
Responsible for handling the arrival and departure of guests, Acting as a communication hub between guests and team members, Informing guests about updates of services, and providing reports to manager on the activities.
Responsible for reviewing arrival lists to welcome guests, Attending to special guests (e.g. VIPs) and answer their inquiries, and Helping prepare welcome folders with collateral (e.g. room service menus, area descriptions), and Providing information about amenities, area and venues and promote services.
Responsible for Anticipating guest needs and build rapport with customers, Offering assistance with certain tasks (e.g. confirming travel arrangements, taking messages), Addressing customer complaints and escalating to manager when needed, Recording information in the logbook daily, and Ensuring compliance with health and quality standards.
August 2018 - April 2021
Full range of customer service functions.
Assist passengers with tagging luggage and baggage check in, ticketing, makes
and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
Provides directions to departure gates.
October 2017 - July 2018
Responsible for checking in and checking out for vip guests
send pre arrival emails for all the guests to know their trip persona
help to solve the problems of the guests
collect guest’s feedback
November 2016 - October 2017
Responsible for checking in and checking out for the guests
make the reservations
answer all the calls
Very Good Communication and Interpersonal skills with high teamwork orientation. Excellent in Time Management, Organizing and Planning skills. Work under pressure with good ability to learn new
2012 - 2016
1-Organization structure
2-HR management
3- HR Functions
4- plan and strategy
5- job Analysis
6- Recruitment and selection
7- Cv writing , interview skills
8- Decesion making skills
9- Training and development
10- Presentation skills
11-motivation
12- Appraisals , problem solving
13- negotiation skills
14- labor law
15-compensation and benefits