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Summary

A well mannered, articulate, and hardworking customer care advisor who has invaluable experience in providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client-facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.

Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.

Gender

Female

Title

Mrs.

Birthdate

6/5/1991

Work Experience

Insurance Brokers

CUSTOMER CARE

August 2013 - Now

Taking inquiries from and also providing help and advice to customers using the companies products or services. Aiming to build long-term relationships with the customer.

Duties:

  • Managing all retail and online related customer contacts.
  • Providing quality responses to customer contacts in person, telephone & email.
  • Dealing with inquiries & answering calls from new and existing customers.
  • Suggesting solutions to customers in a positive manner.

Education

University - University Name

2007 - 2011

Skills

  • KEY SKILLS AND COMPETENCIES

    Having a clear voice and a excellent telephone manor.

    Able to work on own initiative as well as part of a team.

    Excellent spelling and grammar and a flexible hard working attitude.

    Excellent listening and verbal communication skills.

    General insurance procedural / product knowledge and also: DPA, FSA & TCF.

    Understand the regulatory, fair trading and competition rules relating to customer service.

  • AREAS OF EXPERTISE

    Customer service

    Complaint resolution

    Customer retention

    Product knowledge

    Telephone manner

    Administrative duties

    IT skills

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