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Summary

An experienced customer services executive with many years of invaluable experience working in the customer support departments of leading UK companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful, and courteous relationship with allocated customers.

Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. Presently looking for a customer services advisor position with a reputable company.

Gender

Male

Title

Mr.

Birthdate

5/28/1990

Work Experience

Classic Furniture Supplies

CUSTOMER SERVICES ADVISOR

May 2012 - Now

Providing support, help, and advice to customers who use the companies products or services. Also responsible for arranging appointments meeting with, meetingwith potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations.

Duties:

  • Dealing with customer inquiries by telephone, email, letter, or face to face.
  • Ensuring that a customer's problem is brought to a satisfactory conclusion.
  • Involved in developing a customer service policy.
  • Collecting and analyzing data to monitor the level of customer service.

Education

University - University Name

2006 - 2010

Skills

  • Professional

    Understanding of and commitment to the implementation of equal opportunities.

    Knowledge of health and safety issues.

    Developing customer service procedures, policies & standards.

    Extensive knowledge of call logging software

    xperience of Microsoft software like Word, Excel and PowerPoint.

    Producing written information for customersand reports for managers.

    Making recommendations to senior managers to improving customer service

    Able to train, monitor and supervisejunior or new staff.

  • Personal

    A good level of written and verbal communication skills

    Able to quickly gain extensive knowledge of a company products & services.

    Possessing a confident and articulate telephone manner

    Experience of working shifts, early mornings, afternoons, weekends & nights

    Adaptive to change and ability to multi-task.

    Able to work as part of a team and in a busy telephony environment.

    Committed to promoting high quality standards at all times

    Flexible and adaptable.

    Ability to stay calm under pressure.

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