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Summary

  • Daryl Fagbemi, a 31-year-old professional residing in Northampton for 10 years, with a background in customer service, sales and team leadership roles.
  • Experienced Customer Service Team leader at Auto glass, overseeing a team of 15, maximizing sales and ensuring efficient customer service.
  • Previous role as Claims Team Leader at Horizon Vehicle Management Ltd, managing a team to handle client claims and meet KPI targets.
  • Customer Service Advisor at Dataforce, handling inbound and outbound calls for new build property show homes.
  • Marketing Manager at Zenith, starting as a door canvasser and progressing to team leader and manager, focusing on building customer relationships and business strategy.

Years of Experience

11 years

Residence

Northampton, UK

Graduation Year

2009

Age

31 years old

Title

Customer Service Team leader

Nationality

UK

Work Experience

Autoglass

Customer Service team leader

January 2023 - Now

In charge of a team of 15 people, responsible for maximizing sales and providing efficient customer service. Organized group meetings, arranged 1-to-1 meetings with staff.

Horizon Vehicle Management Ltd

Claims Team Leader

January 2020 - December 2023

Led a team in a vehicle management company, overseeing outbound calls to clients involved in accidents, arranging hire and repairs. Managed team members, communicated with third-party insurers, and maintained SLA above 90%.

Dataforce

Customer Service Advisor

January 2013 - December 2020

Handled inbound and outbound calls to customers regarding new build properties. Target-driven role requiring motivation and enthusiasm.

Zenith

Marketing Manager

January 2011 - December 2012

Started as a door canvasser offering home improvement quotations. Promoted to team leader and then marketing manager, responsible for team and business strategy.

Languages

Language

English: 

Native

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