A highly competent and enthusiastic First Second and Third Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st,2nd,3rd line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. I develop my skills in powershell, bash / shell, citrix/citrix xendesktop on my own. I plan to become a DevOps engineer. I have a great interest in IT work. Purposeful, positive, punctual, executive. Strongly motivated to move to the Czech Republic for permanent residence
Now looking for a suitable position with an ambitious & exciting company.
Years of Experience
2