Deepesh Upadhyay

Managed end-to-end customs clearance and delivery of goods to international clients. Prepared proposals and RFP responses, ensuring compliance with export regulations. Conducted staff training on import-export documentation and international trade policies. Coordinated with suppliers and agents for smooth shipment and permissions. Stayed updated on global trade rules, tariffs, and licenses to streamline operations. Negotiated contracts with foreign partners and customers to secure optimal terms.

Resolved seller issues via phone, chat, and email within SLA timelines. Supported sellers with listings, orders, payments, returns, and disputes. Provided feedback to internal teams on system/process improvements. Used CRM tools to maintain accurate interaction records. Monitored seller KPIs and advised on improving performance metrics.

Sold pre-owned vehicles and consistently met monthly sales targets. Conducted customer consultations and organized test drives. Explained financing, warranty options, and trade-in valuations. Maintained detailed inventory records and followed up with leads. Built strong customer relationships through post-sale service.

Delivered timely resolutions to customer queries, enhancing satisfaction. Reduced churn by implementing customer retention strategies. Recorded interactions, followed up on cases, and coordinated with tech teams. Provided coaching to new team members and contributed to team improvement.