Dina Salem

Manage customers’ digital integration service management projects (service ordering, change management, etc.)

Acting as a SPOC for assigned projects, including planning, execution, and monitoring.

Point of contact of the Pre-sales / product managers with Customer Service & Operation teams

Execution of the Change Management process

Responsible for managing all the projects (complex/simple changes) that require involvement of the Voice Avaya team.

Work on all reported faults and alarms on the level of T2 support and ensure that clearance procedures are applied and followed.

Lead and support Service Desk (SD) agents during the shift.

Manage customers’ digital integration service management projects (service ordering, change management, etc.)

Acting as a SPOC for assigned projects, including planning, execution, and monitoring. All along the phases, provide the global reporting, and the escalation point for any issue.

Point of contact of the Pre-sales / product managers with Customer Service & Operation teams

Execution of the Change Management process

Responsible for managing all the projects (complex/simple changes) that require involvement of the Voice Avaya team.

Work on all reported faults and alarms on the level of T2 support and ensure that clearance procedures are applied and followed.

Lead and support Service Desk (SD) agents during the shift.

N/A

Ain Shams University, Cairo, Egypt