Dinker Radhakrishnan

Working as software test engineer for projects of US based American QA services company on Freelance. Role and responsibilities include requirements analysis, test planning and execution, defect management and client management based on requests from the company.

Led quality assurance activities of Online Banking Module, the retail banking application of RBC Canada in onshore offshore model leading a team of 10 resources. Performed hands-on testing as well lead role for all enhancement projects, production verifications and support issues of OLB.

Performed business analysis and testing for Bell Residential Resources project of Bell Canada. Analyzed requirements in conjunction with business users, developers and client leads and drafted documents like SRS, BRD and change request for releases. Did QA activities hands-on and led the team using tools like ALM and UFT.

Led System Integration team in charge of integrating Torry Harris middleware and testing products with client environments globally. Led QA efforts and was in charge of quality delivery of products and resolution of support issues to clientele.

Led business analysis and quality assurance activities of Tagetik a Business Objects reporting software for Burgan Bank from the client end. Acted as Burgan spoc with development team in UAE and oversaw UAT phases and product release to production.

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Led quality assurance activities for the Online Banking Module of RBC Canada in an onshore-offshore model, managing a team of 10 resources. Conducted hands-on testing, led enhancement projects, production verifications, and support issue resolutions. Utilized agile delivery model with JIRA for manual functional testing and Selenium/Java/Python and Karate framework for automation testing. Provided training and mentorship to new resources.

Performed business analysis and testing for the Bell Residential Resources project of Bell Canada. Analyzed requirements in collaboration with business users, developers, and client leads. Drafted documents such as SRS, BRD, and change requests for releases. Conducted QA activities hands-on and led the team using tools like ALM and UFT.

Led business analysis and quality assurance activities for Tagetik, a Business Objects reporting software used by Burgan Bank. Acted as the Burgan single point of contact with the development team in UAE, overseeing UAT phases and product releases to production. Interacted with business users, end users, and developers to translate requirements into business and technical documents.

Led the offshore setup and testing of Phoenix, a core banking application by Harland Financial Solutions used by major banks and credit unions in North America. Established the roadmap for onshore-offshore delivery model for Harland Financial Solutions. Underwent product and process training in Florida, built a QA team in India, and laid down the QA roadmap for the Trivandrum delivery center.