Graduation Year
2016
Age
27
Title
Miss
Marital status
Single
Birthdate
15/10/1993
Graduated From
High institute for engineering and technology.
Nationality
Egyptian
Gender
Female
Personal Information
Work Experience
Expedia
Customer service
April 2021 - Now
Plan details for travel including transportation, accommodation, and airlines, book transportation and hotel reservations for customers, change and cancel airlines flight, Collect payments and resolve travel issues, complaints, and refunds.
Vodafone UK
Customer complaint
October 2019 - April 2021
Maintaining a positive, empathetic, and professional attitude toward customers at all times, responding promptly to customer inquiries, acknowledging and resolving customer complaints, processing orders, forms, applications, and requests,Keeping records of customer interactions, transactions, comments, and complaints also Ensure customer satisfaction and provide professional customer support
Concentrix
Customer service
January 2019 - October 2019
Handling calls
Education
Highe institute for engineering and technology
Business administration - Very good
2012 - 2016
Mobark cool school
Administrative technician - Very good
2009 - 2012
Working 4 days a week as an assistant and secretary in contracting companies with school and 2 days studying.
Languages
Arabic:
Mother Tongue
English:
Professional
Achievements
I was active member in Resala charity
https://resala.org/
https://www.onlinevolunteering.org/en/node/385884
Skills
Computer skills
Excel and word and other systems