Hoda shahin

• Scheduled and organized patient appointments and follow-ups.
• Responded to patient inquiries and provided information about services.
• Handled insurance approvals with providers such as NextCare, MedNet, and Bupa.
• Operated the DentaLore system for patient records and billing management.

• Drafted and reviewed engineers’ employment contracts.
• Managed Purchase Orders (POs) with CFO and CEO.
• Handled employee health insurance via MedNet.
• Managed corporate communication lines and issue resolutions.
• Coordinated maintenance and technical support for project sites.
• Supported HR with onboarding and employee files.
• Assisted executive leadership in daily operations.
• Ensured smooth internal communication and issue follow-up.
• Recognized for problem-solving, adaptability, and proactivity.

• Managed client follow-ups and promoted new services to increase sales.
• Targeted potential clients and re-engaged inactive ones.
• Collaborated with the marketing team to develop promotional ideas.
• Led the sales team to achieve monthly targets.

• Managed client relationships by following up on ongoing and completed services to ensure customer satisfaction.
• Contacted existing clients to promote new treatments and offers, and reactivated inactive clients to increase revenue.
• Targeted new potential clients through personalized communication and marketing follow-ups.
• Supported the marketing team by suggesting new service ideas and promotional strategies to attract more clients.
• Led the sales team to achieve monthly targets and maintain high conversion rates.
• Handled all communications with clients through email, WhatsApp, and phone in a professional and persuasive manner.

• Welcomed and assisted patients in a professional and friendly manner, managing appointments and front desk operations.
• Used Odoo ERP system to issue and track invoices, manage patient records, and ensure accurate billing.
• Handled daily administrative tasks, including scheduling, follow-ups, and data entry.
• Conducted outbound calls to existing and potential clients to promote clinic services, contributing to revenue growth.
• Supported the sales and customer care teams in achieving monthly targets through active communication and service quality.
• Maintained high levels of patient satisfaction through clear communication and service excellence.

Responsible for processing medical orders , dispensing medications , and reading prescriptions accurately.

• Created and presented social media content to promote products.
• Coordinated with the design team on visuals and campaigns.
• Followed up with the shipping company on outgoing orders.
• Managed order coordination with the warehouse to ensure smooth delivery.

Responsible for managing social media and e-marketing