Hoda shahin

• Drafted and reviewed employment contracts for engineers, ensuring clarity and compliance with company policies.
• Managed the preparation, issuance, and follow-up of Purchase Orders (POs), in coordination with the CFO and CEO.
• Acted as the primary point of contact for all matters related to employee health insurance, including issuing and renewing policies via MedNet.
• Handled corporate communication lines for employees, including issuing new numbers and resolving service issues.
• Oversaw maintenance coordination for all project sites, including scheduling technical support (e.g., for printers or IT equipment).
• Collaborated directly with the HR department on employee onboarding, administrative support, and file management.
• Provided administrative and operational support to executive leadership, maintaining smooth daily workflow.
• Maintained efficient internal communication across departments, ensuring quick resolution of on-site or office-related issues.
• Known for problem-solving skills, adaptability, and a proactive approach to improving operations.

Iheld dual roles within the company, serving as team leader for both the telesales and marketing department, as well as contributing to the call center operations . throughout my role i utilized both kaizen methodologies to drive continuous improvement and SAP systems

to support business processes and effciency .

• Welcomed and assisted patients in a professional and friendly manner, managing appointments and front desk operations.
• Used Odoo ERP system to issue and track invoices, manage patient records, and ensure accurate billing.
• Handled daily administrative tasks, including scheduling, follow-ups, and data entry.
• Conducted outbound calls to existing and potential clients to promote clinic services, contributing to revenue growth.
• Supported the sales and customer care teams in achieving monthly targets through active communication and service quality.
• Maintained high levels of patient satisfaction through clear communication and service excellence.

Responsible for processing medical orders , dispensing medications , and reading prescriptions accurately.

responsible for processing medical orders , dispensing medications , and reading prescriptions accurately.

I was the general responsible for managing the branch and hiring its employees

Responsible for managing social media and e-marketing

Organizing and coordinating appointments and managing the day within the clinic