Summary

  • Highly-professional and organized Medical Manager with a solid experience in managing and overseeing daily clinical operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services. Possess excellent communication, leadership, and multi-tasking skills along with the basic knowledge of accounting principles, medical terminology, laws, and ethics to ensure smooth running of medical practice.
  • Dental Designer who is committed to deliver a high- quality restoration designs according to the patient and dentist needs.

Residence

New Cairo, Egypt

Birthdate

15/5/1994

Military status

Completed

Marital status

Single

Graduated From

The British university in Egypt

Title

Dentist-Manager

Education

IDEL school

2009 - 2012

The British university in Egypt

Dentistry - Distinction with honors

2013 - 2018

American university in Cairo

Hospital management and healthcare diploma

2023 - 2024

Work Experience

Dandy

Implant CAD Designer

June 2024 - Now

•Design dental restoration including crowns and implants in 3Shape software

•Collaborate with dentists and other dental professionals to understand patient requirements and provide solutions.

•Maintain quality control throughout the design and fabrication process, making adjustments as needed.

•Stay updated with the latest advancements in dental materials, technologies, and techniques.

Alfa laboratories

Branch manager of one of the top 5 branches

August 2021 - Now

  • Manage the branch through overseeing technical and administrative function.
  • Ensure that all the daily operations run smoothly and in a perfect way.
  • Ensure the patient have received the best customer service and develop customer experience protocols
  • Deal with the patient complains instantly and work to increase the patient satisfaction insights
  • Supervise the staff and ensure they adhere to regulations and rules.
  • Scheduling all the branch staff
  • Managing laboratory inventory
  • Establishing preventative maintenance schedule for equipment
  • Quality control and infection control.
  • Review and approve repair orders, purchase orders and utility bills.
  • Aware of all the governmental papers and deal with all the governmental institutions.
  • Study the marketing plans and work to increase the branch revenue.
  • Meet the financial goals, metrics and target.
  • Report monthly the employees performance, patient satisfaction and the branch insights.

Elite dental center

Prosthodontist and clinic manager

August 2019 - May 2022

  • Deliver the prosthodontic treatment for the patient under the ethical rules.
  • Inventory management
  • Report patient complains and work to increase patient satisfaction.
  • Schedule preventive repair appointments for the equipments

Diamonds dental clinic

Dentist

May 2022 - June 2023

My own clinic

Languages

Language

Arabic

Mother Tongue

Language

English

Professional

Courses and Certificates

Hospital management

Course in aesthetic restorations

Course in CBCT

Skills

  • Management skills

    Communication

    Coaching and developing

    Forecasting

    Decision making

    Strategic thinking

    Finance

    Leadership

    Data analysis

    Bookkeeping

  • Marketing and customer service

    Product promotion

    Negotiation

    Customer retention

    Competitor analysis

    Customer attraction

    Deal maker

    Customer satisfaction

  • Personal skills

    Compliance

    Innovation

    Proactive

    Problem solving

    Attention to detail

    Adaptability