Usama Ahmed

• Implementing IT strategies to ensure timely and cost-effective project delivery.
• Have experience in utilising project management tools (Jira, Asana, Trello, Monday, Mircrosoft Projects) to monitor project progress and adherence to schedules.
• Providing regular status updates through different communications.
• Maintaining project schedules, budget estimates.
• Coordinating project team activities, assigning individual responsibilities, and developing schedules.
• Demonstrating strong leadership and project management capabilities in guiding teams to successful project completion.
• Exhibiting excellent written and verbal communication skills to liaise effectively with teams and management, as well as articulate technical concepts.
• Leveraging analytical and problem-solving abilities to address any project-related issues that may arise.
• Demonstrating exceptional organisation and time management skills to ensure project milestones are met within budgetary constraints.
• Proficient in resource planning and task scheduling to optimise project efficiency.
• Conducting thorough risk assessments to anticipate and mitigate potential project challenges.
• Facilitating meetings to align on project objectives and track progress.
• Developing detailed project plans with resource allocation and dependency mapping.
• Managing project resources including equipment and personnel allocation.
• Thriving in dynamic and fast-paced environments through highly organized multitasking.
• Exhibiting a keen eye for detail and a strong analytical mindset.
• Motivated self-starter capable of working autonomously or collaboratively within a team setting.

Giving IT Support through remote, phone & email to different clients in UK and PK including:

• Handling client support tickets through WHMCS.
• Hardware support including PC Components, Printer, UPS support & administration.
• Software support including MS Office, Anti-Virus support & administration.
• Network support including Servers, Routers and Switches.
• Web support including VPS, Cloudflare and AWS.
• Domain Controller, Active Directory, DHCP, DNS, Group Policy support & administration.
• Backup & Recovery of Files and Database on both Cloud and Local Storage.
• FTP, Database and Email management on CPanel & Plesk.
• POP, IMAP, Office365 Exchange Mail Configuration on MS Outlook.

• Working on Quice Website Design & Development.
• Email management on CPanel & Plesk.
• Email Configuration on MS Outlook.
• Data Backup on FTP Server on Daily Basis.
• Network troubleshooting.
• MS Windows Installation and troubleshooting.
• Installation of Active Directory on Server.
• Troubleshooting of Broadband/Internet.
• Hardware troubleshooting.
• Purchase of Hardware equipment when needed.
• Responsible for Hardware Installation, Data recovery, data restoration capabilities and troubleshooting.

• Recording of 97 Channels on Multiple Systems in Linux Environment.
• DVR Management.
• Network troubleshooting.
• MS Windows Installation and troubleshooting.
• Troubleshooting of Broadband/Internet.
• Hardware troubleshooting.
• Purchase of Hardware equipment when needed.