Daniela Bodini

Lead supply chain process transition for APAC markets, develop market-specific strategies, and transfer knowledge in Shanghai. Create and maintain Detailed Task Procedures (DTPs) to standardize operations and drive improvements. Manage order creation in SAP, PR to PO conversion, and factory allocation. Oversee purchase orders from creation to fulfillment, ensuring on-time delivery and quality compliance. Conduct post-buy analysis and implement efficiency improvements while maintaining compliance documentation.

Forge and nurture strong vendor relationships, negotiating the best terms for pricing, discounts, and delivery. Efficiently manage purchase orders in D365, track inventory, and ensure on-time deliveries. Oversee invoices and payments with support from the AP team. Maintain seamless communication with vendors to ensure accurate order processing, timely shipment to the warehouse, and prompt delivery, while proactively resolving any warehouse-related issues or concerns.

Drive partner success by proactively managing relationships with business partners, ensuring seamless collaboration and an optimized online retail experience. Act as the primary liaison, managing communications, addressing inquiries, and implementing solutions for product listings, inventory, and order fulfillment. Strategically coordinate with internal teams to provide partners with resources for promotions, pricing updates, and inventory planning. Identify opportunities to streamline processes, improving partner support and optimizing digital operations. Additionally, serve as a training SME for new joiners, providing guidance and knowledge to ensure a smooth onboarding experience.

Provide technical support to business clients, troubleshooting hardware/software issues, resolving connectivity problems, and guiding product use. Manage incidents, prioritize based on impact, and ensure timely resolution through ticketing systems. Serve as the main point of contact, using remote tools and adhering to SLAs. Collaborate with internal teams to address recurring issues and drive product improvements.

Experienced in diagnosing and troubleshooting hardware, software, and technology issues, providing remote support via phone, email, or chat. Actively listen to customer concerns, deliver accurate solutions, and manage expectations. Responsible for following up with customers, managing my agenda, and ensuring timely commitments. Document solutions and collaborate with engineers for RTAs, ensuring efficient issue resolution.

Work on the floor, stock shelves, organize products, and maintain a clean and welcoming showroom. Apply makeup to customers for various occasions, ensuring they feel confident and satisfied. Assist customers in selecting products, offer personalized recommendations, and manage sales transactions. Handle cashier tasks efficiently, providing friendly service and ensuring a smooth checkout experience.

• Project Management Foundations
• Microsoft Project Step by Step: Planning for Successful Project Management

• Managing Project Stakeholders
• Creating a Communications Strategy

• Customer Success Management Fundamentals
• Onboarding and Adoption Best Practices for Customer Success Management
• Building Customer Loyalty

• Learning Data Analytics: 1 Foundations
• Learning Excel: Data Analysis